If you are looking to streamline your current practice’s communication systems, but don’t need our comprehensive patient access package, we offer individualized services to suit your needs. Your practice may utilize one or as many of these individual services as you need:
Incoming phone calls are usually the first point of contact a patient has with their provider’s practice. Our switchboard operators will ensure all of your patients’ calls get answered swiftly and warmly. Our team will efficiently triage the patient’s needs and assign the call accordingly. We help you build strong customer relationships by providing a seamless communication experience from start to finish. Our service is designed with your needs in mind and tailored to your goals.
ptSource’s HIPAA-compliant, medical only after-hours coverage offering allows practices to expand their practice’s patient access without increasing practice staff. When your office is closed and your staff is not available, you can rely on us. After Hours coverage includes nights, weekends, holidays, inclement weather, staff breaks, and lunch coverage. Our team is ready to help your practice grow efficiently by providing an after-hours support service that can handle message retrieval, provider outreach, managing on call schedules, document management, paging and patching services and escalation protocols.
Life gets busy, for both providers and patients – our no-show management solution removes the risk of missed appointments. We’ve made it our mission to help you improve access to your practice through our proven no-show management processes. Our specialists use appointment history and patient information to target patients who are most at risk to miss appointments. We can then communicate via bidirectional appointment reminders delivered by phone, text and email and follow-up as needed for rescheduling, cancellations, and confirmations.
Operating as an extension of your team, ptSource will schedule, reschedule, confirm, and cancel appointments. When cancellations occur, our highly skilled specialists will work to increase utilization rates. Our patient access specialists can easily connect with patients, streamline your workflows, and make sure you’re getting the most out of every minute of your practice. We reserve this service for practices implementing centralized scheduling.
Our patient access specialists are the experts in your medical practice when onboarding new patients. They manage all intake tasks efficiently, pleasantly, and in accordance with your practice preferences. You can trust our patient access specialists to help you get new patients into your practice and keep them returning.
Our team supports prior authorization processing–including submission and tracking. We make it easy for you to keep an eye on your submissions and ensure they get approved as soon as possible so you can move forward with getting your patients the care they need.
Referral management is a critical component of any healthcare business. It’s essential to have a system that can keep track of incoming referrals, understand corresponding documentation, and schedule contact with the appropriate person as needed.
We Simplify Managing Your Practice’s Patient Access
Whether your practice needs one of our individualized services or our Full Patient Access solution, ptSource will transform how you provide front end care to your patients and increase your practice’s capacity, revenue, and schedule utilization.
* Indicates required questions.
"*" indicates required fields