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Optimize Your Patient
Access and Increase Your Practice Revenue with Our Custom Service Packages

See Our Solutions

ptSource is a patient access center that manages all patient to practice communication outside of your office, 24/7 365 days a year.

“There were improvements almost immediately.” – Michele Brinkman, CEO

“Our experience with ptSource in managing our very unique organization and its needs is parallel to none.” – Maggie Nichols, COO

Higher Healthcare Quality, Satisfaction, and Retention

Up to0%

reduction in average time to answer

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reduction in average time to answer

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reduction in abandon rates

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reduction in abandon rates

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reduction in no show rates

Up to0%

reduction in no show rates

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The ptSource Advantage

Streamlined Communication

Our HIPAA-compliant specialists are available to assist your patients 24 hours a day, 7 days a week, 365 days a year via phone, email, and text. Your patients will have access to your practice whenever – and however – is most convenient for them.

Medical Backgrounds

ptSource works solely in the medical field and only employs patient access specialists with medical experience. Our specialists are able to triage your patient’s needs and set them up with an intake plan that establishes exactly what kind of provider and appointment they need – and can tell your patients what to expect.

Cutting-Edge Technology

We are always researching and developing innovative ways to improve patient access. When you partner with ptSource, you can be confident that your patient access processes will consistently utilize the most cutting-edge technology available – without your time or investment.

Comprehensive Processes

A process-focused approach means we focus on the patient, which leads to more referrals and a better patient experience. When you offer personalized, high-quality patient care, it reinforces your patients’ faith in their physician and your practice.

A Message from Our Founder

“Through my years working with medical practices, I discovered that most shared a common obstacle – patient-to-practice communication. Managing communication between patients and providers outside of clinical appointments is extremely important, and I wanted to create a comprehensive solution. I dedicated myself to becoming an expert at patient access and created ptSource to meet all of the needs of medical patients when outside of their doctor’s office. ptSource improves the patient experience while streamlining all remote communication and interactions for medical practices.”

— Craig Skevington, PhD | CEO

Learn How Our Approach To Patient Engagement Can Improve Your Practice

Learn how our processes have helped orthopedic medical practices unify communications and increase productivity!

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Michele Brinkman

CEO/COO, OrthoNY

“Besides easing potentially frustrating experiences for patients, ptSource’s 24/7 service has led our practice to getting additional patients because of easier access. There were improvements almost immediately.”

Maggie Nichols

COO, Jericho Road

“Our organization has been utilizing ptSource for well over 15 years. Their customer service is exceptional and they openly support and make changes in real time to meet the ongoing needs and changes of our organization. Their pricing is beyond affordable and you get more than what you pay for. We are very satisfied with the service.”

Angelique Emery

Operations Manager, Saratoga Cardiology Associates

“We have been in a professional relationship with ptSource for next to 20 years now, all of our providers have different call rules and contact methods and ptSource has always accommodated the requests without a hitch. The managers there are great to work with and the folks that man the phones are respectful and very kind. The price is fair and we couldn’t be happier.”

Optimize Your Patient
Access and Increase Your Practice Revenue with Our Custom Service Packages

ptSource is a patient access center that manages all patient to practice communication outside of your office, 24/7 365 days a year.

Higher Healthcare Quality, Satisfaction, and Retention

Get to Know Us a Little Better